• Certificate
• Diploma

I am glad and proud to be in the first batch of Singaporeans to graduate from ICG’s Casino Floor Management certification course. Upon my completion of ICG’s course, I was selected to be part of a team of Singaporeans to undergo on-the-job-training with Sands Macao in preparation for Marina Bay Sands. Thanks to ICG’s guidance and network, a whole new future has open up for me! My decision to join ICG decision has paid off handsomely. Mr Adrian Chen Kai Qing Surveillance Officer, Sands Macao Graduate of ICG’s Pioneer Batch 2006

ICG's state-of-the-art casino training facility which resembles a real casino helped me adapt quickly with no problems at all when I joined Star Cruises as a croupier.  I credit their training methods which includes simulation of “live” casino situations. Extensive coaching given by ICG's experienced trainers enabled me to handle various job-related scenarios with confidence. I am proud to be a graduate of ICG. My casino job skills and knowledge gained at ICG has allowed me to consider a long term career path in the casino industry. Mr Joel Koh Yang Pang Casino Operation Staff, Star Cruises Graduate of ICG’s Pioneer Batch 2006

Working in the casino is challenging, yet satisfying. ICG's training has equipped me with full set of casino job skills which helped me cope with the challenges in an entirely new work environment.  I express my appreciation to ICG’s trainers for their patience and guidance during the course.  I am also grateful to ICG for opening up a lifelong career path for me.” Ms Judy Koh Casino Operation Staff, Star Cruises Graduate of ICG’s Pioneer Batch 2006

“ICG manages to integrate theoretical and practical aspects of casino vocational training seamlessly. The Casino Floor Management certification course imparts a wide spectrum of casino skills and knowledge. Not only has this helped me to adapt quickly to the real casino work environment but also given me an edge to excel over my colleagues at Star Cruises who have no formal related training or education. ICG ignites my passion for a fulfilling casino career.” Mr Ryan Jun Hui Casino Operation Staff, Star Cruises Graduate of ICG’s Pioneer Batch 2006

  “The project helps us to think, plan and design the games in terms of mathematics, logic and marketing point of view.” - Long Jiawei

  “It helps us tremendously to understand statistics and casino mathematics by calculating the payout odds and working out the
  marketing schemes by ourselves.” - Larry Low

  “We understand statistics and casino mathematics more in-depth and above all, teamwork.” - Joycelyn Tan

  “We realise how casino mathematics and marketing elements work hand in hand to create a successful casino games.”
  - Tay Bak Whee

  “A great deal! Good understanding of statistics and casino mathematics enables me to ensure fair play and unbiased design of a
  casino game.” - Alvin Tan

  “I have learnt how casino mathematics rules translate to casino’s house advantages and really what this area is about. The project
  has also trained me to make better judgments.” - Chandhiran Polianisamy

From slot machine repair to casino management, casinos employ more than just card dealers. There are jobs in sales, marketing, finance, human resources, facilities management, community relations, Surveillance and security and more. Despite this the bulk of the jobs in the casino will be for the Table Games department which specifically runs the day to day floor operations. Employment opportunities are in abundance though for the Table Games department, experienced casino workers will be required to operate the games particularly in the Supervisory and Management positions. This would leave entry level and non-gaming specific jobs open for fresh and inexperienced employees. In many cases, suitably qualified and motivated individuals are expected to be drafted into Management Development programmes to groom future local casino managers. On top of that, many casinos promote from within and employees with good attitude and the willingness to accept greater challenges can expect rewarding career advancement.

Casino Departments and Job Positions

Gaming occupational titles and duties vary from one establishment to another. Despite differences in job title and tasks, however, workers perform many of the same basic functions in all casinos. The table below summarizes the departments and positions in the various departments of the casino.

Click here to view the table

ICG offers vocational Training & Specialised skill-based continuing education programmes catering towards casino workers for an opportunity to obtain professional certification to enhance their career progression prospects.

Apart from dealer training, ICG offers a progression programme for those with higher aspirations. There are options available for our students to continue from the Certificate in Dealing Casino Games to the Certificate in Table Games Supervision or opt for the comprehensive Certificate in Casino Operations (Floor Management) or Diploma in Casino Management (Table Games Operations) from the very beginning. For those who wish to gain skills and knowledge in the game of poker, may also take up ICG's Certificate in Dealing Poker Games.

Under its vision to provide for continuing education and professional development of casino workers, ICG offers a full set of training and development under its comprehensive Casino Supervisory Development Programme (CSDP) and Casino Management Development Programme (CMDP). The set of courses offered are centred on training needs for professional development of casino workers with the objective of developing Asian gaming professionals to enhance the industry’s human resources quality. ICG’s modules enhance the performance of casino workers in terms of productivity, efficiency and build strong work ethics to benefit the casino operator. Most topics are unique to ICG and may not be available anywhere else, as being a specialist in casino human resource development the courses are the result of highly focused research and development effort. ICG provides collaborative assistance for casino operators to implement the solutions and turn them into learning organizations.

Casino workers can complete the unit of courses offered individually under the CSDP and CMDP and carry them as credits into their choice of diploma courses offered by ICG. The diploma offers a pathway to world-class degree programmes offered by international university partners affiliated with ICG. In the near future, ICG envisions that casino operators faced with stiff competition will fall back to their human capital asset to enhance their business and stay ahead. The casinos will need top performers with powerful academic qualifications to carry them forward. Knowledge and education empowers workers and increases their ability to be innovative and progressive