Acceptance | Standard PEI-Student Contract | Cooling-off Period | Fee Protection Scheme | Medical Insurance Scheme | Refund | Attendance | Deferment | Transfer of Course/Programme | Withdrawal | Deemed Withdrawal | Plagiarism | Redress | Student Data Confidentiality | Keeping Students Informed of Change in Ownership or Management


School Policies


Acceptance

Acceptance into the applied course/programme is based on the entry requirements specified by ICG and is regardless of gender, race, religion and nationality.  ICG reserves the rights to review the entry requirements of its courses/programmes as deem appropriate at time to time.  The School also reserves the rights to reject an application and to review a student’s progress periodically.  The School may at its discretion cancel a student’s enrollment for lack of academic progress, misconduct, failure to honour fees payable or abide by the School rules and regulations as stated in the Student Handbook and Standard Student Contract.

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Standard PEI-Student Contract

All students will be required to enter into the Standard PEI-Student Contact with ICG School of Casino and Hospitality Management. The Standard PEI-Student Contract is a requirement stipulated by the Council for Private Education (CPE). The Standard PEI-Student Contract is a legally binding contract between ICG School of Casino and Hospitality Management and the student that embodies clear definition of programme details, full disclosure of all costs, the School’s Commitment to Fee Protection Scheme (FPS), clear definition of refund policies, provision of medical insurance and clear definition of dispute resolution mechanism. Please read and fully understand the content of the contract before signing 3 copies of which an original copy will be given to you. You may seek ICG’s assistance to explain the terms and conditions of the contract in your native language. The Standard PEI-Student Contract between ICG School of Casino and Hospitality Management Pte Ltd and the student shall be governed by, and construed in accordance with the laws of the Republic of Singapore.

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Cooling-off Period

Students will be provided with a cooling-off period of 7 business days to change their mind about enrolling in the programme after signing the Standard PEI-Student Contract and regardless whether the course/programme commencement date has passed. A written notification from the student is required to be given to ICG by submitting the Request for Withdrawal Form and receive the maximum refund amount (less any Course Fees consumed by the student if the withdrawal date is later than the course/programme commencement date and the student has started the course/programme, Withdrawal Administrative Fee and any bank services charges) as stipulated under ICG’s Refund Policy.

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Fee Protection Scheme (FPS)

Course Fees paid by our students to be enrolled in ICG are covered under the FPS, escrow scheme automatically with the School. Please note that Course Fees by definition as stipulated by the Council for Private Education (CPE) exclude the course/programme registration fee, agent commission fee (if applicable), miscellaneous fees (non-compulsory and non-standard fee paid only when necessary or where applicable), and Goods and Services Tax (GST).

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Medical Insurance Scheme

ICG has in place a medical insurance scheme for all of our students as stipulated by the CPE. This medical insurance scheme shall minimally provide for an annual coverage limit of not less than S$20,000 per student, at least B2 ward in government and restructured hospitals and 24 hours coverage in Singapore and overseas (if student is involved in school-related activities) throughout the course duration, and the student is encouraged to seek advice on whether more comprehensive insurance cover is required or desired. A Singapore Citizen/Permanent Resident or a non-Student’s Pass international student who is protected by his own medical insurance coverage in Singapore can opt out from the medical insurance scheme arranged for by the School.

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Refund Policy

Notification and Arrangement

  • ICG will inform all of our students immediately within 3 business days:
    • if the School fails, for any reason, to commence the course/programme on the course/programme commencement date;
    • if the School terminates the course/programme, for any reason, prior to the course/programme commencement date;
    • if the School fails, for any reason, to complete the course/programme by the course/programme completion date;
    • if the School terminates the course/programme for any reason prior to the course/programme completion date; or
    • the Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
    The School shall, within 7 business days of notifying students in writing of abovementioned circumstances, provide the student with information and details of the alternative confirmed course/programme arrangement to allow the student to make timely and appropriate decision on the alternative arrangement.

Withdrawal for Cause

  • Subject to the force majeure clause below, students shall be entitled to immediately withdraw from the course/programme by giving written notice to the School of his/her intention to do so if the School is in breach of any obligations under the Standard PEI-Student Contract or fails to perform its obligation(s) under the circumstances listed under the Notification and Arrangement section above.

Refunds for Withdrawal for Cause

  • For circumstances under the Notification and Arrangement section above, the School shall within 7 business days after notifying the student, refund to the student the entire amount of the Course Fees. The School shall also, as soon as practicable after receiving the student’s notice of withdrawal under the Withdrawal for Cause section above, refund to the student the entire amount of the Course Fees.

Refunds for Withdrawal without Cause

  • Where the student withdraws from the course/programme for any reason other than withdrawal for cause (abovementioned) or force majeure (refer to below), the School shall, as soon as practicable after receiving the student’s written notice of withdrawal (and in any event no more than 7 business days after receiving such notice) refund to the student the following sums (less any applicable bank administrative charges paid/payable under the Fee Protection Scheme (FPS):

    • % the aggregate amount of the Course Fees & Miscellaneous Fees paid
    If Student’s written notice of withdrawal is received

    100%

    (“Maximum Refund”) More than 14 days before the Course/Programme Commencement Date

    75%

    Before, but not more than 14 days before the Course/Programme Commencement Date

    50%

    After, but not more than 14 days after the Course/Programme Commencement Date

    No refund

    More than 14 days after the Course/Programme Commencement Date

    • To withdraw from the course/programme of study, a written notification from the student is required to be given to ICG by submitting the Request for Withdrawal Form.
    • The Registration Fee is non-refundable.
    • All students applying for a refund must complete the Refund Request Form and submit to the School for verification and approval.
    • For an international student paid the Course Fees to the Escrow bank but Student’s Pass application being rejected by the Immigration and Checkpoints Authority (ICA), ICG will deliver a duly executed Rejection Refund Letter to the Escrow bank to refund the Course Fees minus any bank administrative charges to the student directly in accordance to the Form of Student Escrow Confirmation.

Force Majeure

In the event that any party shall be rendered unable to carry out the whole or any part of its obligations under this Agreement for any reason beyond the control of that party, including but not limited to acts of God, strikes, war, riot and any other causes of such nature, then the performance of the obligations hereunder of that party or all the parties as the case may be and as they are affected by such cause shall be excused during the continuance of any inability so caused, but such inability shall as far as possible be remedied with all reasonable despatch. For the avoidance of doubt, this clause shall not apply to cases where:

  • the School is declared to be insolvent and/or a winding-up order made or bankruptcy issued by the Singapore court against the School (or, any partner of the School if the School is a partnership); and
  • the relevant authority(ies) issue(s) an order to cease and/or terminate the operations of the School, or the happening of anything of a similar nature under the laws of Singapore.

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Attendance

Class Attendance

  • All ICG’s courses/programmes require at least an attendance rate of 80%.  Most courses also require at least an attendance rate of 90% to qualify for final assessments.  However, students are strongly encouraged to attend ALL classes following the class schedule provided for their course of study.
  • Students may be barred to sit for examinations should the compulsory attendance rate is not achieved. 
  • International students on Student’s Pass are required by ICA to attend a minimum of 90% of classes. 
  • Should any international student fail to meet this ICA requirement, their Student’s Pass may be revoked once it is evident that any international student is unable to meet the 90% attendance rate.
  • Should a student be absent for consecutive 4 scheduled class-days without notice but contacts the School within 7 business days after the fourth class-day, the student shall not be allowed to continue or complete the module/part of the course and subject to partial deferment at the discretion of the Director of Operations.
  • A student absent for 4 consecutive scheduled class-days without notice and did not contact the School within the next 7 business days after the fourth scheduled class-day shall be deemed as has withdrawn from the course/programme. 
  • Student with poor attendance and habitual absenteeism shall be subjected to counselling and/or disciplinary action which may lead to suspension or expulsion from the School.

Medical Leave

  • A Student absent from class due to medical reason must obtain a Medical Certificate (MC) issued by a practicing medical doctor or dentist in Singapore and must submit it to the Student Affairs Department within 2 business days from the last day of medical leave. 
  • The Student must telephone and inform the Student Affairs Department of a medical leave on the same day. 
  • If the MC is not submitted accordingly to the School, the Student shall be deemed absent from class resulting in disciplinary action leading to expulsion from the course/programme. This may also cause the attendance to fall short of the required minimum rate.

Authorised Leave

  • Student may apply for authorised leave for valid reasons other than medical by completing the Student Leave Application Form and submitting to the Student Affairs Department at least 7 business days before the date of leave.
  • The School shall be furnished with documentary proof to substantiate the application. The application shall be subject to approval by ICG on a case-by-case basis provided that the leave will not affect the minimum attendance rate and student’s academic achievement. 
  • ICG reserves the right to reject any application of leave or advise student for deferment at its own discretion.  Absence from class without formal approval from the School may result in disciplinary action leading to expulsion from the course/programme.

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Deferment

  • Student may apply to defer his/her studies due to exceptional circumstances (e.g. medical grounds, national services, compassionate grounds or work related matters) by submitting the Request for Deferment Form together with documentary proof (e.g. medical certificate, notification from the authority, death certificate or company letter) to the School.  The request shall be subject to approval by ICG.
  • The School will formally revert on the request status within 7 days upon receipt of the application.  
  • A S$350 non-refundable Deferment of Course Administrative Fee will be charged to any student who applies for deferment of course/programme.  The payment of the deferment fee shall be made upon the request for such deferment.
  • If the student is only required to defer a module/part of the course as per the Director of Operation’s advise and not affecting the other modules/parts of the course in the original duration of the course/programme, a S$100 non-refundable Partial Deferment Administrative Fee will be charged instead.  The payment of the deferment fee shall be made upon the application for such deferment.
  • Should a student be absent for consecutive 4 scheduled class-days without notice but contacts the School within 7 business days after the fourth class-day, the student shall not be allowed to continue or complete the module/part of the course and subject to partial deferment at the discretion of the Director of Operations.
  • The Student shall be required to resume and complete deferred course/programme by the next academic year subject to the availability of class openings.
  • Deferment is however, not applicable to international students due to the restriction imposed by Student’s Pass regulations.

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Transfer of Course/Programme

  • A Student who wishes to transfer to another course/programme offered by the School shall ensure that the entry requirements of the course/programme requested would be met before submitting the Request for Transfer of Course/Programme Form.
  • Please note that request for transfer of course/programme will not be considered by ICG for any student who has any outstanding payment due to ICG. Student is required to settle and pay in full all outstanding payment (if any) upon request.
  • Students should then consult the Principal for academic advice.
  • A non-refundable Transfer of Course Administrative Fee of S$100 will be levied upon request of course/programme transfer.
  • The School will formally revert on the request status within 14 days upon receipt of the request.
  • Tution Fees paid for the current course/programme shall be transferable to the new course/programme.  The amount transferable shall be the pro-rated value based on the balance of the current course/programme not completed by the student as stipulated by the School subject always that the Request for Transfer of Course/Programme Form is submitted to the School 14 days before the commencement of the new course/programm.
  • International students will need to apply for a new Student’s Pass upon approval of transfer of course/programme by the School. The approval of the Student’s Pass will be subjected to the decision of ICA.  Any ICA charges incurred will be borne by the student.

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Withdrawal

  • Student who wishes to withdraw from a course/programme must notify ICG in writing by submitting the Request for Withdrawal Form.
  • Student withdrawing from a course/programme shall be liable to settle and pay in full any outstanding payment due to ICG. 
  • The School will formally acknowledge and reply within 5 business days upon receipt of the written request and a consultation session provided by the Director of Operations.
  • For international student, the Student’s Pass will be cancelled upon the acceptance of the withdrawal request. 
  • Please refer to ICG’s Refund Policy on the eligibility to any refund upon withdrawal.
  • A student who has withdrawn from the course/programme, re-applies to return to the same course/programme will be considered as a new student and acceptance of any previous course-study fulfilments as credit would be subject to ICG’s consideration and discretion. Full course fee charges shall be applicable.

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Deemed Withdrawal

  • A student absent for 4 consecutive scheduled class-days without notice and did not contact the School within the next 7 business days after the fourth scheduled class-day shall be deemed as has withdrawn from the course/programme.  
  • Student’s Pass of any international student who is deemed withdrawn from the course/programme will be cancelled immediately.
  • ICG reserves the right to forfeit the Course Fees paid should a student is deemed withdrawn (without notice) from the course/programme shall not be permitted to continue with the course/programme of study.
  • Should a student is deemed withdrawn from a course/programme, he/she is liable to settle and pay in full any outstanding payment due to ICG.  ICG reserves the right to institute legal action in recovering the outstanding payment from the student.
  • Any student who has been deemed withdrawn and wishes to return to the same course/programme will be subjected to re-application and acceptance of any previous course-study fulfilments as credit would be subject to ICG’s consideration and discretion. Full course fee charges shall be applicable.

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Plagiarism

ICG seeks to encourage the maintenance of the highest levels of academic integrity.  Acts of cheating and plagiarism will be regarded as serious offences.

Academic malpractice includes plagiarism, to take and use another person’s thoughts, writing etc. and to present as one’s own.  Plagiarism includes such acts as not detailing any or all relevant information concerning a published (or any form of information dissemination) author’s work as well as using the work of a fellow student or students from the same module.

While it is acceptable to discuss problems and share ideas, these ideas should be applied to the problem/assignment etc by yourself to achieve your own solution.

Substantiated plagiarism or cheating in a formative assessment will result in at least the loss of all marks in that component of the module and possible exclusion from the course/programme.

Where cheating is found for an element of the assessment for a module then that element of the assessment may be marked down or failed.  There could be five outcomes:

  • If the student is marked down then this will be on the basis of marking the achievement taking into account the knowledge and skills displayed and discounting any possible unfair advantage.
  • If the student failed in the assessment then the student will have to undertake a further assessment (as a first resit) for that element where the highest mark achievable will be a minimum pass mark.  The required second assessment does not have to be in the same format as the first.
  • It may also be considered that the student will not be allowed to be passed on that module even though the aggregate mark taking into account a failed element could be a pass.  If a student fails a module as a result of this penalty then the module will have to be retaken in the normal way.  Penalties cannot be applied to the new course/programme.
  • For more serious cases the student may be required to take the resit as a second resit, thus failure of the resit would result in failure of the module.  If a student fails a module as a result of this penalty then the module will have to be retaken in a normal way.  Penalties cannot be applied to the new course/programme.
  • In extreme cases the student may be denied the opportunity for any resit which would then result in failure of the module.  If a student fails a module as a result of this penalty then the module will have to be retaken in the normal way.  Penalties cannot be applied to the new course/programme.

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Redress

Addressing and resolving student grievance immediately

  • Students can provide feedback directly to our Student Affairs Department via face-to-face, phone call, email, letter or fill up our Customer Feedback Form. The staff are authorised to resolve any minor grievance directly with the student, before it escalates to a major grievance.  They will acknowledge the receipt of feedback and attempt to resolve any issue within 1 business day.
  • In the event where students are still dissatisfied after resolution by our Student Affairs Department, they will report the case to the Director of Operations immediately.
  • The Director of Operations will contact the student by the next business day.  The Director of Operations and other relevant personnel from the School will attempt to resolve the grievance with the student within 2 business days.  In cases which corrective actions will require more than 2 business days, the Director of Operations will monitor and ensure that the case is resolved within 21 days.
  • The Director of Operations must ensure that the resolution is recorded in the Feedback/Complaint Record Form for future reference and/or service operational improvements.

Escalating the Case to the CEO for Corrective Actions

  • When the need arises, the Director of Operations will escalate the case to the Head of Curriculum within 3 business days which the grievance is raised if the student is still not satisfied with the alternative solution(s) provided by the Director of Operations.
  • The Head of Curriculum shall delegate to the Director of Operations or any other middle management for implementing within the same business day which the case is escalated.
  • The Director of Operations shall contact the student to inform on the solution by the next business day (within 4 business days which the case is raised).
  • The Head of Curriculum may contact the student if necessary with the same business day which the case has been escalated.
  • The Director of Operations should monitor the progress of the actions taken.  The case should be resolved within 21 days. 

Third Party Mediation

  • In the event of any dispute which is unable to be resolved by the School, the case should be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation prior to instituting any legal action or proceedings. The student and the School hereby agree to such procedures and to pay such fees as the SMC and SIArb may prescribe from time to time for the purpose of resolving the dispute.
  • In the event that if SMC or SIArb is unable to successfully settle the dispute, the student and/or School may take proceedings the jurisdiction of the court of the Republic of Singapore.

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Student Data Confidentiality

Students are required to notify the School in any changes in your personal particulars (address, email address, telephone numbers etc.) as soon as possible by filling in the Change of Personal Details Form.  Failure to notify the School of such changes could result in important correspondence(s) not reaching the student. The School does not accept any responsibility for any communication that fails to reach a student who has not informed the School of a change in contact details.

Student data will be kept confidential only for the School’s record.  The School will consult the student in case which his/her personal details are required for official submission/disclosure to external organisations.

Keeping Students Informed of Change in Ownership or Management

ICG will inform all of our students of any change in our ownership or management within 14 days of such a change.


Important Please refer to ICG’s Student Handbook and Standard PEI-Student Contract for the official set of School policies.

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