Tuition Fee Protection Scheme | Standard Student Contract

CaseTrust for Education

The CaseTrust for Education is a national regulatory framework for the Private Education Institute (PEI) sector in Singapore to greatly enhance student protection and welfare practices.  The scheme has been customised specifically by CASE for the education industry in Singapore. The scheme will enhance the confidence of international students and their parents in the quality of education in Singapore.

The regulatory framework focuses on building trustworthiness, professionalism, as well as business and academic excellence.   It has two tiers – first, an essential or mandatory tier, which requires PEIs to ensure high quality student welfare practices and standards and gives PEIs the right to enrol international students. Second, a voluntary tier, tied to privileges, is focused on enhancing business and academic excellence. CaseTrust for Education is part of the essential tier under the regulatory framework.

A PEI that achieves CaseTrust for Education is certified as an organisation that has adopted the good practices for student protection and welfare practices and standards. The good practices that PEIs need to put in place under CaseTrust include:

• Clear Fee Policies
  Clearly articulated and documented policies on course fees and fee refund which are fully disclosed to the student and adhered to according to the terms and conditions of the contract between the PEI and the student.



• Well-Defined Student Redress Practices and Systems
  A student-redress system with proper and clearly defined dispute resolution mechanisms for the student and the PEI. This will include mediation by CASE mediation centre and recourse to the Small Claims Tribunals and the Courts, if necessary.
  
  

• Disclosure of the PEIs' Commitment Quality
  A self-declaration by the Chief Executive Officer of the PEI clearly spelling out quality criteria such as the school's student-teacher ratio, the student fee, refund and redress policies, the size and number of the classrooms in the PEI, the number of full-time teachers/lecturers and other relevant information that will be of interest to all its students. This information will be made easily available for all (e.g. in the PEI's website).



• Well-Trained Personnel
  PEIs must ensure that it has strong academic and administrative staff who are capable of delivering quality educational programmes as well as providing excellent student services.

Click here to view ICG’s CaseTrust for Education Certificate.

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Tuition Fee Protection Scheme (TFPS)

ICG has transferred from TFPS to the Fee Protection Scheme (FPS) as stipulated by the Council for Private Education (CPE) for Private Education Institutions (PEI) applying for EduTrust Certification Scheme.

Please click here to be directed to the Undertaking to Council for Private Education page for more information.

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Standard Student Contract

ICG has transferred from the CASE’s Standard Student Contract to the CPE’s Standard PEI-Student Contract.

Please click here to be directed to the Undertaking to Council for Private Education page for more information.

For more information on CaseTrust for Education please click here.

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